What should I do if my product is faulty?
First thing first, we are very sorry! We diligently check each product before shipping them but mistakes happen.
If you believe your product is faulty, was received damaged, or a manufacturing fault occurred within 1 week of purchase.
If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.
Items that are damaged as a result of normal wear and tear are not considered to be faulty.
PLEASE NOTE THAT WE CAN NOT BE RESPONSIBLE FOR DEFECTS OR MALFUNCTION CAUSED BY MISUSE, ABUSE, IMPROPER MAINTENANCE, FAILURE TO FOLLOW OPERATING INSTRUCTIONS, OR USE OF EQUIPMENT WITH WHICH IT IS NOT INTENDED TO BE USED.